Contact

To expedite the customer service process please be sure to include your full name and order number before reaching out. 

Also BEFORE you contact us, here are some answers to common questions :)

When will I receive my tracking number?

You will usually receive your tracking number within 1 to 2 business days.

Why isn't my tracking number working?

It may take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays): 

a) USA ~ 7 to 15 business days (tracking system available)

b) Rest of the world ~ 7 to 15 business days (tracking system available varies)

*Note: This does not include processing times.

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

What is the exchange/return policy?

Yes, we offer a hassle-free return and exchange policy as long as the item is in the condition we sent it in. Feel free to reach out to us through email at contactloravi@gmail.com. Keep in mind that you will be responsible for the return shipping cost.